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Car Repair Prices: Five Money-Saving Tips You Must Know Before Having Your Vehicle Serviced Anywhere |
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Car Repair Prices: Five Money-Saving Tips You Must Know Before Having Your Vehicle Serviced Anywhere
Here's an example: When I was a flat rate technician, I found a “note to the technician” in the client’s car I was servicing. It stated (paraphrased): “Dear Technician, you folks have always done an incredible job on all my cars. I am sorry to be so picky, but my car is brand new and it has an irritating rattle at 65mph from inside the dash.” Dash rattles on new cars are every technician’s nightmare. They’re time consuming, and they don’t pay. These types of concerns frequently get written off as “No Problem Found,” or “Could not Duplicate.” However, in this case, I spent 2 hours diagnosing and repairing this client’s rattle. I was only paid .3 hours for the repair, which amounted to $4.33 in my paycheck, but I didn’t mind. The point is: when you treat your service representatives with respect, you’re less likely to get price-gouged, and more likely to get your car fixed correctly the first time. IMPORTANT: Having said this, being nice does not mean agreeing with everything your representative tells you. If you’re always agreeing to your service representative’s recommendations, he’ll keep making them—that’s how he’s paid. Even if he seems like a friend, it saves to be shrewd and to ask questions. In terms of being nice, though—everybody likes to help the nice guy whenever possible. -Theodore P. Olson (Ted) Ted holds extensive certifications from Mercedes-Benz, Toyota, General Motors, ASE (Automotive Service Excellence) and more. Over a twenty-year period in the automotive service industry, he has served as a technician, shop foreman, shop manager, shop owner, service advisor, service manager, and service industry consultant. Other Works by Ted Olson Include:
Written by: Theodore Olson
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